Leadership Skills WALDENBURG INTERNATIONAL COLLEGE

State the four basic principles of Service Leadership

Demonstrate practical leadership skills e.g. team briefing, problem solving, brainstorming and be able to apply the basic principles of leadership

Explain the situational leadership model and its application

State action steps to follow for effective communication and illustrate effective listening techniques

Demonstrate steps to follow when recognising customer focused performance

Identify Coaching steps to follow to improve an Employee’s performance

Recognise situations where corrective discipline needs to take place

Explain what empowerment is and how they can create a more empowered team

Effectively delegate tasks to appropriate team members

Program Duration

30 Hours

Hand outs Language